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FAQ

To purchase a ticket, click on the “Buy a ticket now” button on this page, select the ticket product/s that you wish to buy and make payment through our secure Commonwealth Bank web portal.  Following payment you will receive a confirmation email for your purchase along with an image of your tickets.

Our website utilises the services of the Commonwealth Bank to provide a secure payment portal for making payment.  When paying for the items, you are redirected to a Commonwealth Bank “Commweb” website area.  When payment is completed, our website is advised that the payment is successful, automatically issuing you with an email confirmation.

When payment is completed, our website is advised of the payment is successful.  You will be issued with an image of your tickets via email.

Some of the most common possible causes of you not receiving your tickets that you can check:

  • Your payment was not completed.  Check your bank records to make sure the payment went through.
  • Your SPAM FILTER redirected your email to your spam folder.  Check your spam folder for your confirmation email. This is the most common reason for not receiving the confirmation email

Other reasons that your confirmation email may not have come through (email us at artunion@townsvillesunriserotary.org.au to check):

  • Your email address may have been input incorrectly. 
  • Your internet service provider has blocked the email for some reason (Westnet customers are experiencing this).
  • Something else weird happened

In the event that the confirmation simply can’t get through to you (email can sometime be fickle), once we confirm payment was received we will find an alternative way to get your ticket images to you, likely through a manual email or MMS to your mobile phone.

The email that you received following purchase displays an electronic version of a the art union ticket assigned to your purchase from the website ticket allocation.  The email displays the image just above your billing address.  When you open the email, it requests the ticket image from our website, which can take up to 5 or so seconds to display depending on your internet connection speed.  On some smart phones the ticket sometimes has trouble displaying.  You may not have seen the image if you are trying to read the email from a smart phone or have opened the email without a current or slow internet connection. Try reading the email from a PC if this is an option.

If all of the above fails and you still can’t see the ticket or have not received the email from the website, email us at artunion@townsvillesunriserotary.org.au.  Once we confirm payment was received we will find an alternative way to get your ticket images to you, likely through a manual email or MMS to your mobile phone.

Send us an email at Artunion@townsvillesunriserotary.org.au and we will try to help you with your question.